FAQs

Frequently Asked Questions

1. How can I contact Eazhil Fashion?

* BY PHONE:From U.K Dial 01 Outside U.K Dial +44 7466696694 Our lines are open from 09:00am to 17:00pm every day.
* BY WHATSAPP:+44 (0) 7869 634246 /7985446266 
* ONLINE: Log on to Eazhil Fashion https://eazhil.co.uk and use "Message Us" Messenger or fill Contact us form from menu
* LIVE CHAT:we have a live chat feature in our website, you can simply click Live Chat and our customer care executive will respond to your queries.
* FACEBOOK CHAT:We have also facebook chat support for you, you can just simply click Follow Us On Facebook and enter your name, email address and click on start the chat button, our customer care executive will respond to your queries.
* FREE CALL BACK: We have a call back feature in our website, you can simply click "Message Us" with Call Me Back and enter you contact number, you will receive a call back from our customer care executive.
* BY E-MAIL:You can e-mail orders or queries to sales@eazhil.co.uk To order please mention design number, size, color, quantity, delivery address along with postcode and contact numbers.
* BY POST:
Eazhil Fashions
55 Chapel lane,
High wycombe,
Buckinghamshire, HP12 4BJ,
United Kingdom

2. How do I find out about style, fit or fabric of a specific item?
Every style shown on our website has its own detailed description, size information, style, fabric, etc. For more details on size/ fitting please check SIZE GUIDE on the description page of every style.

3.Do I receive confirmation once I have placed an order?
Once your details are confirmed, we will acknowledge your payment via e-mail for online orders, and for phone orders you will be given an order reference number. After dispatching your order we will send you an acknowledgement e-mail with your parcel tracking number.

4.What happens if an Item I have ordered is out of stock?
Every attempt is made by us to keep its stock levels accurate and fully up-to-date. Unfortunately, there may be rare occasions when physically we are out of stock. We will try to contact the customer by phone or email so please make sure you provide us with correct contact details at the time of placing the order. In case of incorrect contact details provided, or getting no response from the customer Eazhil Fashions reserves the rights to cancel the order for the unavailable items and send the rest of the order out.

5.How can I pay?
BY CARDS:We use highly secured PSI DSS compliant payment gateways.We accept all major Credit / Debit cards.
PayPal: We accept payment through PAYPAL If your Credit or Debit card was refused while placing an order on our website Eazhil Fashion ,re-submit your order using a different card. For details on why your card was refused, please contact your card issuer. Apple Pay: We offer an easy, secure, and private way to pay on iPhone, iPad, Apple Watch, and Mac.

6.What are your delivery charges?
We offer various delivery options. For detail delivery options please check delivery charges at check out. Please contact us if you need more info.

7.Do you offer free postage service?
Yes, At the moment we offer free postage on order over £60. This offer is valid for UK delivery only.

8.How long does it take to deliver?
We use reliable courier service like Royal mail, Parcel Force & etc for our logistics requirements. We dispatch most of ready to ship goods within same or 1 working day of receiving the order but please allow 1 to 5 working days for depending on the delivery option you chose at checkout. Delivery time also depends on ordered items and shipping country.

9.What happens if I am unavailable to accept the delivery of my order?
They leave a card when there is no one to accept the delivery, they attempt the delivery two times. If still the recipient is unavailable, the parcel is returned to our facility. The delivery charge is non refundable and a further delivery request will incur fresh delivery charges. Our couriers may also leave parcels with neighbours in cases where customers are not at home.

10.What if I don't receive my parcel?
If you do not receive your goods within 5 working days you should call us at +44 (0) 7869 634246 /7985 44 6266. May be the item you ordered is missing and our dispatch department have not been able to contact you therefore causing a delay in dispatch. If your card is not registered to your billing address may also cause a delay. If however our records show that the parcel has been received & signed at your address then a claim must be made to the courier company. They will forward a written form which will need to be filled and returned in order to claim for goods.

11.How to return an item I ordered?
The items are exchangeable or refundable within 14 days of receipt. Please return faulty goods as soon you become aware of the fault.Items must be returned in their original condition. Original condition means that items must be unused and unworn, with no marks, perfume or damage. Items should be returned in their original packaging with product tags/tickets attached. Items altered or customised are non refundable or exchangeable.
Please follow the below link to raise a return request :
https://returns.aftership.com/eazhil.co.uk

Returns should be sent to:
Eazhil Fashions
55 Chapel lane,
High wycombe,
Buckinghamshire, HP12 4BJ,
United Kingdom

We do not offer a free return service, however we would be happy to exchange the goods for something else of your choice or a different size but postage charges are applicable We do not undertake any guarantee of availability of all sizes and colours on exchanges.

12. When do I get a refund once I have returned an Item?
Refunds will be processed as quickly as possible (we aim for within 5-7 days) but customers should allow up to 15 days for a refunds to be made.

13. I have forgotten my password to access My Account, how do I request a new password?
To request a new password, click on "My Account" and click the link "Forgot Your Password" enter your e-mail in the box provided and an email will be sent with your new password, once you have logged on with your new password you can change it to more suitable one.

14. I have changed my email address how can I update my details to my new email address?
To change your email address, log in to your account, click on MY PROFILE and change your email address and click "SUBMIT".

15 What if I receive my order and the package has been tampered with or is open?
If the packing is damaged or tampered, do verify the items quality and quantity with invoice before accepting the package from the courier service. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery and make complain to courier agency, so that we may pursue them.

16.What should I do if my credit/debit card has been refused when placing an order?
If your credit or debit card was refused while placing an order on our website. Please re-submit your order using a different card or choose Paypal method or Apple Pay. For details on why your card was refused, please contact your card issuer.