Common Return Questions
How to raise a return request?
Please follow the below link or Phone us to raise a return request :
What items are returnable?
- Within 15 Calendar days of receipt of your shipment
- In original condition
- Unwashed and Unworn
- In the original packaging
What items are non-refundable?
- Free gifts or promotional items
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for return shipping charges
How do I return?
- Enter your order number and email address in the fields above and click Start a Return
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 5 business days.
Shipping Guidelines for Returns
1. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box if you prefer.
2. Go to local post office, or another courier, to ship the package. The return address for the package:
241 Cressex Road,
High Wycombe, HP12 4QE, UK
3. Please provide us the tracking number from post office or couriers if applicable. You can keep track your package by receiving an email for shipment updates.
4. You will receive an email as soon as we received your items, and when the refund is approved.